BEDI LEGAL SERVICES LTD

(Company No. 15897516)

Estate Planning | Wills | Lasting Powers of Attorney

Amen Bedi
16 Stanley Park Drive, Wembley, HA0 1SG
hello@bedilegal.co.uk
07479 942359
https://bedilegal.co.uk

WEBSITE LEGAL DOCUMENTS

Premium Client-Facing Version (England & Wales)

These documents are written for Bedi Legal Services Ltd, a specialist estate planning business providing Will writing, Lasting Powers of Attorney (LPAs), and associated private client services. They are intended for use on a premium client-facing website and reflect a high-trust, professional advisory tone.

1. PRIVACY POLICY (UK GDPR & PECR)

1.1 Introduction

Bedi Legal Services Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with care, discretion, and in accordance with UK data protection law.

This Privacy Policy explains how we collect, use, and safeguard personal information when you engage with our estate planning services or interact with our website.

1.2 Scope of Services

We provide bespoke estate planning services including:

• Drafting of Wills (single, mirror, and complex family arrangements)
• Lasting Powers of Attorney (Property & Financial Affairs and Health & Welfare)
• Estate planning consultations (online, telephone, and home visits)
• Document review and client guidance relating to personal estate structuring

1.3 Information We Collect

We may collect:

• Personal identifiers (name, date of birth)
• Contact details (address, email, telephone number, WhatsApp)
• Family structure and beneficiary details
• Financial and asset information relevant to estate planning
• Communication records (emails, call notes, WhatsApp messages)
• Website usage data (cookies, analytics, IP address)

1.4 How We Collect Data

Data is collected when you:

• Submit website enquiry forms
• Contact us by email, telephone, or WhatsApp
• Book or attend consultations
• Use our website (analytics and cookies)
• Engage us for services

1.5 Lawful Basis for Processing

We process personal data under:

• Contract – to deliver agreed estate planning services
• Legal obligation – compliance with applicable legal and tax obligations
• Legitimate interests – business administration, service quality, record keeping
• Consent – for optional marketing and non-essential cookies

1.6 Use of WhatsApp, Email & Communication Tools

We may communicate via WhatsApp and email for convenience and efficiency. All communications may be retained securely as part of your client file.

1.7 Marketing & PECR Compliance

We only send marketing communications where lawful:

• With your explicit consent, or
• Where permitted under soft opt-in rules for existing clients

You may withdraw consent at any time by contacting us at hello@bedilegal.co.uk.

1.8 Cookies, Analytics & Tracking

We may use:

• Google Analytics (website performance and usage insights)
• Meta Pixel (advertising measurement and audience insights)

These tools are only activated where consent is provided via our cookie banner.

1.9 Data Retention

We retain data only for as long as necessary:

• Client files: up to 6 years after completion of services
• Enquiries (non-clients): up to 12 months
• Marketing data: until consent is withdrawn
• Legal/regulatory records: as required by law

1.10 Data Sharing

We do not sell personal data. Data may be shared with:

• Professional service providers (IT, secure storage, administration)
• Regulatory or legal authorities where required
• Third-party platforms supporting service delivery

All processors are required to handle data securely and lawfully.

1.11 Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (where legally permissible)
• Restrict or object to processing
• Data portability

Requests should be sent to hello@bedilegal.co.uk.

1.12 Security

We apply appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure, or loss.

2. TERMS OF BUSINESS & CLIENT CARE TERMS

2.1 Introduction

These Terms of Business and Client Care Terms (“Terms”) govern the provision of services by Bedi Legal Services Ltd (“Bedi Legal”, “we”, “us”, “our”) to you (“client”, “you”, “your”).

Please read these Terms carefully before instructing us. By instructing us, booking a consultation, paying an invoice, or asking us to begin work, you agree to these Terms.

These Terms are intended to provide transparency regarding the nature of our services, fees, responsibilities, limitations, and our working relationship with you.

2.2 About Bedi Legal Services Ltd

Bedi Legal Services Ltd (Company No. 15897516) is an estate planning business operating in England & Wales.

We provide private client estate planning support, including:

• Will drafting services
• Mirror Wills
• Lasting Powers of Attorney (Property & Financial Affairs and Health & Welfare)
• Estate planning consultations
• Estate document reviews
• General estate planning guidance and support

We are not a law firm regulated by the Solicitors Regulation Authority (SRA) and do not undertake reserved legal activities.

2.3 What We Do

We provide a professional estate planning document preparation and advisory support service designed to help clients organise their personal affairs.

Our role is to draft documentation based on the information and instructions you provide.

We aim to deliver a premium, clear, and client-focused service using plain English and practical guidance.

2.4 What We Do Not Do

It is important that you understand the limits of our services.

Unless expressly agreed in writing, we do not:

• Provide reserved legal activities;
• Act as solicitors or provide solicitor-client representation;
• Conduct probate or estate administration;
• Provide contentious legal advice or litigation services;
• Provide regulated financial advice or tax advice;
• Verify title ownership or legal ownership of assets;
• Independently verify the completeness or accuracy of information supplied by you;
• Assess testamentary capacity or mental capacity for legal purposes;
• Assess undue influence, coercion, or family disputes;
• Guarantee the legal or tax outcome of any estate planning arrangements.

Where your circumstances are unusually complex, we may recommend independent legal, tax, or financial advice.

2.5 Matters We May Decline

We reserve the right to decline instructions where matters fall outside our scope or are considered unsuitable, including but not limited to:

• Foreign assets or overseas jurisdictions;
• Agricultural or business property relief planning;
• Complex trusts or tax structuring;
• High-value or unusually complex estates;
• Vulnerable beneficiaries requiring specialist arrangements;
• Disputed family matters or anticipated claims;
• Concerns regarding capacity or undue influence.

Where appropriate, we may recommend referral to a solicitor, STEP practitioner, accountant, or regulated adviser.

2.6 Eligibility to Instruct Us

You must:

• Be aged 18 or over;
• Have legal capacity to provide instructions;
• Be acting voluntarily and free from undue pressure;
• Provide accurate and complete information.

We reserve the right to refuse instructions if concerns arise regarding identity, capacity, coercion, fraud, or suitability.

2.7 Consultations

We may offer complimentary initial consultations.

Initial consultations are exploratory and intended to understand your circumstances and explain potential options. No client relationship arises until we formally accept instructions.

Consultations may be conducted:

• Online;
• By telephone;
• At our office; or
• By home visit where agreed.

2.8 Engagement & Formation of Contract

A formal client relationship begins only when:

1. We agree to act for you;
2. Fees are confirmed;
3. You provide requested information; and
4. We commence work.

We reserve the right to refuse instructions without explanation where appropriate.

2.9 Your Responsibilities

You agree that:

• All information supplied will be accurate, complete, and up to date;
• You will inform us promptly of changes affecting your instructions;
• You will review draft documents carefully;
• You will notify us of errors or omissions immediately;
• You will follow execution instructions precisely.

You remain responsible for ensuring that your estate planning documents continue to reflect your wishes following major life changes including marriage, divorce, separation, children, bereavement, relocation, substantial financial changes, or changes in law.

2.10 Fees & Payment Terms

We aim to provide transparent fixed-fee pricing.

Unless otherwise agreed in writing:

• Fees are fixed and agreed in advance;
• Payment may be required upfront or upon invoice;
• Work may not begin until payment is received;
• Outstanding balances may delay document release;
• Third-party charges (including Office of the Public Guardian fees) are separate unless expressly included.

We reserve the right to suspend work where invoices remain unpaid.

2.11 Turnaround Times

Estimated timescales are indicative only and may vary depending on:

• Complexity;
• Client responsiveness;
• Availability of information; and
• Third-party delays.

We will always endeavour to complete work within a reasonable timeframe.

2.12 Drafting & Delivery of Documents

Draft documents may be supplied electronically or in printed format.

You are responsible for carefully reviewing draft documents before signing.

We rely on your confirmation that drafts accurately reflect your wishes.

2.13 Execution of Documents

We will provide guidance regarding signing and witnessing requirements.

However:

• You remain responsible for ensuring documents are correctly signed and witnessed;
• We do not guarantee validity where instructions are not followed;
• We are not responsible for defective execution.

Unless separately agreed in writing, witnessing arrangements remain your responsibility.

2.14 Storage of Original Documents

Bedi Legal does not store original signed documents.

Original signed Wills and LPAs remain your responsibility and should be securely stored.

We may retain digital working copies or administrative records for compliance and business purposes.

We accept no responsibility for loss, destruction, or damage to original documents retained by clients.

2.15 Cooling-Off Rights & Cancellations

Under the Consumer Contracts Regulations 2013, you generally have a 14-day cooling-off period.

However, by instructing us to commence work within this period, you expressly consent to early performance.

You acknowledge that:

• If work has fully completed, cancellation rights may be lost;
• If work has partially completed, we may deduct reasonable fees for work undertaken;
• Bespoke and personalised drafting work may not be refundable once substantially completed.

Cancellation requests should be submitted in writing.

2.16 Refund Policy

Refunds are assessed fairly and proportionately.

Refunds may be reduced where:

• Consultations have been completed;
• Drafting work has commenced;
• Documents have been prepared;
• Time and resources have already been committed.

Completed bespoke documents are generally non-refundable.

2.17 Confidentiality

We treat client information with discretion and confidentiality.

Information will only be shared:

• Where legally required;
• To provide services;
• With your consent; or
• Where necessary for legitimate business purposes.

Further information appears in our Privacy Policy.

2.18 Professional Indemnity Insurance

We maintain Professional Indemnity Insurance appropriate to the services we provide.

Details may be provided upon reasonable request.

2.19 Limitation of Liability

Nothing in these Terms limits liability where unlawful to do so, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence.

Subject to this:

We shall not be liable for:

• Incorrect, incomplete, or misleading information provided by you;
• Failure to update estate planning arrangements after life changes;
• Tax consequences or inheritance tax liabilities;
• Claims by beneficiaries or third parties;
• Challenges to a Will or LPA;
• Mental capacity disputes or undue influence allegations;
• Improper signing or witnessing;
• Foreign law issues or overseas assets;
• Changes in law after documents are completed;
• Indirect or consequential loss.

Our total liability for any claim shall not exceed the total amount paid by you for the relevant service.

2.20 Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including illness, severe weather, postal disruption, technology failures, cyber incidents, supplier interruption, government action, or force majeure events.

2.21 Intellectual Property

All website content, branding, wording, templates, and materials remain the intellectual property of Bedi Legal Services Ltd unless otherwise stated.

You may not copy, reproduce, distribute, or commercially exploit our materials without written permission.

2.22 Complaints

We are committed to high standards of client care.

Complaints should be raised promptly in writing to:

Amen Bedi
Bedi Legal Services Ltd
16 Stanley Park Drive, Wembley, HA0 1SG
hello@bedilegal.co.uk

We aim to:

• Acknowledge complaints within 5 working days;
• Investigate fairly and professionally; and
• Provide a substantive response within 14–21 working days.

As a non-SRA regulated provider, we are not ordinarily within the jurisdiction of the Legal Ombudsman.

2.23 Changes to These Terms

We may amend these Terms periodically to reflect changes in law, regulation, business practice, or service delivery.

The latest version will always appear on our website.

2.24 Governing Law & Jurisdiction

These Terms are governed by the laws of England & Wales.

Any dispute shall be subject to the exclusive jurisdiction of the courts of England & Wales.

3. WEBSITE TERMS & DISCLAIMER

3.1 Information Only

All content on this website is provided for general informational purposes and does not constitute legal advice.

3.2 No Client Relationship

Use of this website, including contact forms, email, or WhatsApp, does not create a client relationship.

3.3 Regulatory Status

Bedi Legal Services Ltd is a non-SRA regulated estate planning provider. We are not solicitors and do not offer reserved legal activities.

3.4 Accuracy

While we aim to ensure accuracy, we make no guarantees that website content is current or error-free.

3.5 External Links

We are not responsible for the content or reliability of external websites.

3.6 Jurisdiction

These terms are governed by the laws of England and Wales.

3.7 Liability Disclaimer

We accept no liability for reliance placed on website content.

4. COMPLAINTS PROCEDURE

4.1 Our Commitment

We are committed to delivering a high standard of service and client care. If you are dissatisfied, we encourage you to raise concerns promptly.

4.2 How to Complain

Complaints should be submitted in writing to:

• hello@bedilegal.co.uk
• 16 Stanley Park Drive, Wembley, HA0 1SG

Please include full details of your concern and supporting information where possible.

4.3 Acknowledgement

We will acknowledge receipt within 5 working days.

4.4 Investigation

A full investigation will be carried out, and a written response provided within 14–21 working days.

4.5 Outcome

Where appropriate, we may:

• Provide an explanation or apology
• Correct errors
• Offer a partial or full refund
• Implement corrective improvements

4.6 Final Review

If unresolved, the matter may be escalated for final internal review by the business owner, Amen Bedi.

Although we are not regulated by the Solicitors Regulation Authority and do not fall within the Legal Ombudsman scheme, we will always seek to resolve disputes fairly, transparently, and professionally.

5. COOKIE POLICY

5.1 Overview

This website uses cookies to enhance functionality, analyse usage, and improve marketing effectiveness.

5.2 Types of Cookies

Strictly Necessary Cookies

Required for core website functionality and security.

Performance & Analytics Cookies

Used to understand visitor behaviour and improve website performance (e.g., Google Analytics).

Marketing Cookies

Used for advertising and remarketing (e.g., Meta Pixel), only where consent is provided.

5.3 Consent

On your first visit, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customise preferences

5.4 Managing Cookies

You may adjust cookie settings through your browser at any time.